Thank You for Choosing Scotsman Kilts
This Return and Exchange Policy outlines the terms and conditions for returning or exchanging products purchased from our website, ensuring your satisfaction with every purchase.
1. Return Eligibility
You may return an item within 15 days of receiving it, provided that it is unused, in its original condition, and in the original packaging.
Damaged or Incorrect Items: If your order arrives damaged, incomplete, or incorrect, please contact us at support@scotsmankilts.com. We’ll take full responsibility for investigating and resolving the issue.
2. Return Process
To initiate a return, please reach out to our customer service team at support@scotsmankilts.com
- Once your return is approved, ship the item to the address provided by our team.
- Please note that customers are responsible for return shipping costs, unless the return is due to an error on our part (such as damaged or incorrect items).
3. Refund Process
Upon receiving and inspecting your returned item, we will process the refund to your original payment method.
Please allow 10 to 14 business days for the refund to appear in your account.
4. Cancellation Policy
Orders may be cancelled within 2 days of purchase. After this window, if the order has been shipped, it cannot be cancelled.
5. Customer Error in Size Selection
We understand that mistakes happen. If you accidentally select the wrong size, we are here to assist with the best possible solution.
6. Size Selection Responsibility
It is the customer’s responsibility to select the correct size when placing an order. To help, we provide detailed sizing charts for each product. Please review these carefully before completing your purchase.
7. Modifying Orders Before Shipment
If you realize that you’ve selected the wrong size shortly after placing your order, please contact us at support@scotsmankilts.com within 24 hours. We will do our best to adjust your order before it is processed for shipment.
8. Contact Information
If you have any questions or concerns regarding our Return and Exchange Policy, feel free to contact our customer service team at support@scotsmankilts.com. We’re always happy to assist you.